Welcome to Tupi Tea™ ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website https://en-usa-tupitea.com/. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our dietary supplement products.
Please read this Privacy Policy carefully. By accessing or using our website, ordering our products, or interacting with our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined herein.
1. Information We Collect
We may collect personal information from you in various ways, including when you visit our site, register, place an order, subscribe to our newsletter, or contact customer support:
- Personal Identification Information: Name, email address, mailing address, shipping address, phone number, and payment details (credit card billing info processed securely through encrypted gateways).
- Technical & Analytical Data: IP address, browser type, operating system, referring URLs, device information, pages viewed, and timestamps collected automatically via server logs or cookies.
- Communication Data: Any messages, feedback, product reviews, or customer service queries you submit to us directly.
2. How We Use Your Information
We utilize the collected information for various legitimate business purposes, including:
- To process, fulfill, and ship your orders for Tupi Tea™ products.
- To verify order payment and prevent fraudulent transaction activities.
- To communicate order status updates, tracking numbers, and customer support responses.
- To personalize your experience and improve website functionality and product offerings.
- To send periodic promotional emails, exclusive discounts, or product updates (you may unsubscribe at any time).
3. Payment Security & Data Protection
We implement industry-standard administrative, technical, and physical security measures to protect your personal data. All payment details entered on our official order page are transmitted using secure 256-bit Secure Sockets Layer (SSL) encryption technology. We do not store raw credit card numbers on our internal servers; payments are handled directly by PCI-DSS compliant merchant processors.
4. Sharing & Disclosure of Information
We respect your trust. We do not sell, rent, or trade your personal information to third-party marketers. We may share necessary information with trusted third-party service providers who assist us in operating our website, conducting business, or shipping packages to you (e.g., fulfillment centers, payment processors, and shipping carriers), provided those parties agree to keep this information confidential.
We may also release information when appropriate to comply with law enforcement requests, enforce site policies, or protect rights, property, or safety.
5. Your Privacy Rights (CCPA/GDPR Compliance)
Depending on your geographic location, you may possess specific rights regarding your personal information:
- Right to Access: You may request copies of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data from our active databases, subject to legal recordkeeping obligations.
- Opt-Out: You may opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email communication.
6. Cookies and Tracking Technologies
Our website utilizes cookies, web beacons, and tracking pixels to enhance site performance and analyze visitor traffic. For complete details regarding our use of cookies, please review our separate Cookie Policy.
7. Contacting Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our support team at:
Tupi Tea™ Customer Support
Website: https://en-usa-tupitea.com/
Support Email: [email protected]